We don't hide behind fine print or shift blame - we believe in plain talk and fair solutions. While handcrafted custom pieces are not eligible for return, we stand by our work and by our word. If a problem arises, we will address it respectfully and head-on, working with you toward a solution that honors both our craft and your trust.
Every piece from Indian Creek is custom crafted, made to order, and considered a final sale. Due to the custom nature of our products, we cannot accept cancellations, returns, or exchanges once production has begun.
This policy applies to inventory available at our Showroom and Distribution Warehouses.
We recognize the responsibility that comes with this policy. If a verified manufacturing defect or damage occurs while your piece is still in our possession, Indian Creek will take full responsibility to provide appropriate remediation.
Items such as decor, textiles, and accessories may be returned or exchanged within 7 days, if unused and in original packaging.
Shipping charges are non-refundable, and return shipping is the responsibility of the client.
