At Indian Creek, our products are made to order, built by hand with old-world techniques and the finest natural materials we can source. This is not fast furniture. This is work meant to be passed down, admired, and lived alongside for generations.
Because we operate differently than most in our industry, our policies reflect that difference. We want you to feel confident in your purchase and understand exactly how we work from the start.
No two pieces are identical—and that’s intentional. The wood’s grain, the leather’s tone, the copper’s patina—each variation tells a story of its own. These marks of authenticity are part of the beauty of handcrafted work and are never considered flaws.
Your agreement to our Terms & Conditions at checkout serves as your formal approval to begin production. Once confirmed, our artisans begin crafting your piece to the exact specifications outlined in your order. Any changes requested after this point may extend lead times and result in additional costs.
Our process takes time—and we refuse to cut corners. Lead times vary based on design complexity, material sourcing, and artisan scheduling. We’ll provide an estimated completion date and keep you informed if there are any changes. We take the approach of communicating with you at key points only—upon receipt of your order, with your tentative completion date, when your piece ships, and if there are any changes to your original order details or schedule. We do not intend to fill your inbox with play-by-play updates, but we’re happy to provide additional progress updates upon request. We value a balanced approach to communication—keeping you informed without overwhelming you.
Our photos show the style and spirit of each design, but your piece will be uniquely yours. Lighting, screens, and natural variation in materials will create differences that make your furniture one of a kind.
We want your furniture to last for decades. Each order comes with tailored care instructions, and for certain finishes, we provide a complimentary care kit with wax, stain, and tools. A few simple habits—dusting with a dry cloth, avoiding liquids, and protecting from direct sunlight—will help preserve its beauty.
We coordinate shipping carefully, but if your piece arrives with damage, note it on the delivery receipt and contact us immediately. We’ll inspect and determine the best solution for repair or replacement.
For clients near our Showroom, we offer convenient options to make receiving your order simple:
Every furniture piece offered on our website is considered a custom product—crafted to order, tailored in finish, and built by hand. As such, all sales are final. We cannot accept cancellations, returns, or exchanges once the order has been placed, except in cases of confirmed shipping damage or a verified manufacturing defect. While these instances are rare, we will never pass liability for our own manufacturing defect or damage incurred while a piece is in our possession to the client. In such cases, we will take full responsibility to repair or replace the item as appropriate.
We recognize you have options when choosing where to invest your money, and we take great pride in delivering excellent customer service and earning the trust that keeps our clients returning to Indian Creek for years to come.
We don't hide behind fine print or shift blame - we believe in plain talk and fair solutions. While handcrafted custom pieces are not eligible for return, we stand by our work and by our word. If a problem arises, we will address it respectfully and head-on, working with you toward a solution that honors both our craft and your trust.
Every piece from Indian Creek is custom crafted, made to order, and considered a final sale. Due to the custom nature of our products, we cannot accept cancellations, returns, or exchanges once production has begun.
This policy applies to inventory available at our Showroom and Distribution Warehouses.
We recognize the responsibility that comes with this policy. If a verified manufacturing defect or damage occurs while your piece is still in our possession, Indian Creek will take full responsibility to provide appropriate remediation.
Items such as decor, textiles, and accessories may be returned or exchanged within 7 days, if unused and in original packaging.
Shipping charges are non-refundable, and return shipping is the responsibility of the client.
We’re not a warehouse. We’re not a chain store. We’re a workshop rooted in craftsmanship, heritage, and integrity. Our promise is simple: to create furniture worthy of your home and your story.
